Sompo Holdings reports progress on business improvement plans

Sompo Holdings Inc. and Sompo Japan Insurance Inc. have reported significant progress on their business improvement plans as of November 30, 2025. These plans address multiple business improvement orders from the Financial Services Agency, including measures against fraudulent automobile insurance claims, insurance premium adjustments, and customer information leakage. Of 183 measures, approximately 75% are in the "effect continuation" phase, with 2% in "effect penetration/settlement" and 22% remaining in "measure commencement."

Key initiatives include the "Day/Month of Reflection" held in November 2025, involving all executives and employees in activities like culture transformation meetings, workplace meetings, and special video messages to foster a customer-centric culture. The company also established a "Legacy Room" to prevent past mistakes from fading, which has seen over 6,000 visitors. More than 2,000 executives and employees have committed to not repeating past errors.

Progress is also being made in strengthening governance, enhancing compliance, and fostering a sound organizational culture. This includes refining internal control systems, monitoring subsidiary operations, and improving risk assessment. Sompo Holdings has also divested 2,144 million yen in policy-related shares by November 30, 2205.