Paisalo Digital expands reach, customer base dramatically

Paisalo Digital Limited, an NBFC specializing in inclusive lending, has dramatically increased its presence across India. The company expanded its touchpoint network fourfold, from 1,052 across 18 states in FY23 to 4,380 across 22 states and union territories as of Q2FY26. This network now includes 402 branches, 2,585 distribution points, and 1,393 business correspondents.

The customer franchise grew from approximately 2 million in FY23 to 13 million by H1FY26, reflecting over a sixfold increase. This expansion fueled business momentum, with assets under management (AUM) reaching ₹54,494 million, a 25% CAGR over the last three years. Q2FY26 saw record quarterly disbursements of ₹11,025 million, a 41% year-over-year increase.

Santanu Agarwal, deputy managing director, emphasized that the expansion is central to Paisalo's growth, connecting the company with underserved borrowers and enhancing credit accessibility. The company maintains strong asset quality with a collection efficiency of 98.4%, and well-controlled GNPA and NNPA levels of 0.81% and 0.65%, respectively.