Infosys report: Psychological safety drives AI success

Infosys, in collaboration with MIT Technology Review Insights, has released a report highlighting the critical role of psychological safety in driving AI initiatives, with 83% of business leaders reporting a measurable impact. The report, dated December 16, 2025, emphasizes that trust, transparency, and a 'safe to fail' culture are essential for scaling AI initiatives across global organizations.

Key findings indicate that 83% of business leaders believe psychological safety directly impacts the success of enterprise AI initiatives, with 84% reporting direct links between psychological safety and tangible business outcomes. Despite technological advancements, human factors such as fear of failure and limited leadership openness are holding enterprises back, as nearly one-quarter (22%) of respondents admit hesitation in leading or suggesting an AI project due to potential criticism.

The report also reveals that 73% of respondents feel safe to provide honest feedback, though fewer than half (39%) describe their current level of psychological safety as "high." Communication and leadership behaviors are critical, with 60% noting clarity on AI's impact on jobs and 51% highlighting leadership modeling openness as vital for improving psychological safety. The study underscores that AI transformation requires both technical investment and cultural transformation, prioritizing psychological safety to foster trust, resilience, and openness for unlocking AI's full potential.