Happiest Minds launches ELAIRA, an AI digital co-worker for enterprise support

Happiest Minds Technologies has introduced ELAIRA, an intelligent digital co-worker leveraging Agentic AI to transform enterprise support. Fully integrated with ELLIPSE 2.0, ELAIRA aims to deliver faster resolutions, improve user experience, and bolster compliance across enterprise RUN environments. It offers conversational self-service in Microsoft Teams, multilingual capabilities, and advanced Agent Assist features for L1 and L2 teams, ensuring citation-backed responses and orchestrating complex workflows.

ELAIRA adheres to stringent pharma-grade standards, including GxP, 21 CFR Part 11, EU Annex 11, and ALCOA+. The platform is projected to yield significant benefits over a three-year period, including up to 40% Tier-1 ticket deflection, a 50% reduction in average handling time for L1 and L2 teams, and a 20% improvement in first contact resolution, contributing to large-scale TCO savings. Leaders gain real-time visibility into SLA performance and compliance via a unified dashboard.

As of June 2025, Happiest Minds reports annualized revenues exceeding $270m, employs over 6,500 people across 43 global offices, and serves more than 280 customers, including over 85 billion-dollar corporations.