Tata Communications, NICE partner for AI-powered customer engagement

Tata Communications announced a strategic partnership with NICE on October 30, 2025, to enhance enterprise contact center operations globally. This collaboration integrates Tata Communications Kaleyra’s AI-powered Customer Interaction Suite with NICE’s CXone Mpower CX AI platform, aiming to deliver intelligent, automated, and hyper-personalized customer experiences across more than 190 countries.

The combined solution leverages Tata Communications' digital channels, global voice and network infrastructure, cloud migration expertise, and agentic AI capabilities. NICE contributes its end-to-end CX AI platform, which includes AI-driven workforce augmentation, intelligent automation, and seamless workflow orchestration. This integration is designed to help enterprises rapidly modernize contact centers, ensuring consistent excellence and turning customer engagement into a measurable engine for growth and operational efficiency.

Further enhancing the offering is the Tata Communications Kaleyra TX Hub, a modular orchestration layer designed to unify existing CX stacks and enterprise tools. This hub facilitates drag-and-drop deployment, personalized agent views, built-in sentiment analysis, and a unified interface for agents and supervisors, simplifying the migration to modern CX AI platforms like NICE CXone Mpower.