Firstsource expands advisory board, advances UnBPO™ strategy

Firstsource Solutions expanded its advisory board in August 2025, adding four new industry veterans from the consumer, banking, technology, and healthcare sectors. These additions aim to strengthen the company’s UnBPO™ journey and overall strategy. This move follows a Q2 FY2025-26 investor newsletter release, detailing key initiatives and performance highlights.

The company's chief executive and managing director, Ritesh Idnani, engaged in a fireside chat with Kotak Securities in September 2025. The discussion focused on the shift in the offshore outsourcing industry towards tech arbitrage and Firstsource's deployment of UnBPO™ tenets in client situations. This virtual event saw participation from over seventy institutional investors. Firstsource also launched the inaugural issue of UnBPO™ Quarterly, a publication featuring insights on AI-first strategies and outcome-based commercial models, with contributions from its leadership team and external experts.

Firstsource was recognized by HFS Research as a 'market leader' for mortgage reinvention and by Everest Group as a 'major contender' and 'star performer' in FCC operations services in August and September 2025, respectively. The company also received the 3rd Prithvi Awards 2025 from the ESG Research Foundation and established Firstsource Middle East Services LLC in Dubai, UAE, to expand regional operations.