RateGain appoints Amarpreet Singh as chief customer officer

RateGain Travel Technologies Limited, a global provider of AI-powered SaaS solutions for the travel and hospitality industry, announced on September 25, 2025, the appointment of Amarpreet Singh as chief customer officer. In this role, Singh will be responsible for leading RateGain's global customer organization, focusing on building and scaling a tech-augmented delivery model to ensure seamless implementation, rapid onboarding, and continuous value realization across the company's platforms.

Singh's mandate includes leveraging AI to transform customer journeys, automate support, reduce churn, and identify new growth opportunities in collaboration with sales, product, and engineering. He brings over two decades of experience, having held senior roles at Cvent, WNS, Gwynniebee, Sitel, and HCL, where he led global teams and drove automation-led success in areas such as retention, CSAT, and NPS.

Bhanu Chopra, founder and managing director of RateGain, highlighted Singh's deep operational expertise and strategic mindset as instrumental in strengthening the customer organization. Singh will be based in India and work closely with RateGain's global teams to enhance customer engagement and scale success across its AI-powered travel platform.