Ombudsman orders DCB Bank to reverse loan, pay compensation

DCB Bank Limited has received an order from the Reserve Bank Integrated Ombudsman at Bhubaneswar, dated September 16, 2025. The order directs the bank to reverse an amount of Rs. 30,00,000 to a complainant's loan account. Additionally, DCB Bank is required to pay Rs. 1,00,000 as compensation for mental agony and harassment due to a deficiency in services.

The ombudsman concluded that DCB Bank failed to reconcile contradictions and omissions, neglecting to submit a credible investigation report. This indicated gross operational lapses and serious deficiencies in the bank's internal control and compliance mechanisms.

DCB Bank received the order on September 16, 2025, and is currently exploring the option of filing an appeal against the ombudsman's directive. This development was communicated to both BSE Limited and the National Stock Exchange of India Limited under Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015.