Airtel's anti-fraud efforts slash customer financial losses by nearly 70%

Bharti Airtel's anti-fraud initiatives have led to a nearly 70% reduction in financial losses for its customers, confirmed by data from the Indian Cyber Crime Coordination Centre (I4C) – Ministry of Home Affairs (MHA). The I4C reported a 68.7% decrease in the value of financial losses and a 14.3% drop in overall cybercrime incidents on the Airtel network. These figures compare data from September 2024 with June 2025.

Gopal Vittal, vice chairman and managing director of Bharti Airtel, highlighted the success of their AI-powered network solutions, which have identified over 48.3 bn spam calls and blocked 3.2 lakh fraudulent links over the past year. The company launched India's first network-based AI-powered spam detection solution in September 2024 and further unveiled a solution in May 2025 to detect and block malicious links across its network in real-time.

These proactive measures, seamlessly integrated and auto-enabled for all Airtel mobile and broadband customers at no additional cost, have been validated by I4C analysis, underscoring their effectiveness in combating cybercrime and ensuring a safer network for customers.