Firstsource names Kumaran Shanmuhan chief strategy officer

Firstsource Solutions Limited announced the appointment of Kumaran Shanmuhan as evp and chief strategy officer, effective September 15, 2025. This strategic move aims to advance Firstsource's UnBPO™ vision, focusing on expertise, technology, and outcome-oriented solutions. Shanmuhan will be responsible for developing and executing the company's long-term strategic agenda, including driving alignment with market trends, identifying growth opportunities, and embedding innovation.

Shanmuhan brings over two decades of strategic leadership experience in technology, operations, and business transformation, with expertise in building and scaling consulting, product, platform, and go-to-market functions for high-growth SaaS and AI companies. His prior role at Uniphore involved building and scaling the first AI consulting and industry solutions teams, contributing to significant revenue growth. He holds an MBA from the Kellogg School of Business and a graduate engineering degree from BITS Pilani.

The appointment underscores Firstsource's commitment to leading in a future where relevance, agility, deep domain, and technology-driven outcomes are paramount. Firstsource’s managing director & ceo, Ritesh Idnani, highlighted Shanmuhan's expertise in enterprise AI strategy and platform commercialization as instrumental in accelerating the UnBPO™ vision.